Last updated: 03/12/2025
Thank you for shopping at Cofmor (cofmor.shop).
1. Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. We do not process orders on weekends and public holidays.
2. Shipping Times
- Germany: 2–5 business days
- EU: 5–10 business days
- International: 7–21 business days
These are estimated times only and may vary due to customs, local carriers or other factors beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout in EURO (€), based on destination and order weight/size.
4. Tracking
When your order is shipped, you will receive a confirmation email with tracking details (if available). You can also check our Track Your Order page.
5. Customs & Taxes
International customers may be charged customs duties, import taxes or handling fees by local authorities. These are the customer’s responsibility.
6. Wrong or Incomplete Address
Please ensure your shipping address is accurate. We are not responsible for lost packages if the address was provided incorrectly or incompletely.
7. Lost or Delayed Shipments
If your order appears lost or significantly delayed, contact us at contact@cofmor.shop with your order number. We will investigate with the carrier and assist you.
8. Damaged Parcels
If your order arrives damaged, contact us within 48 hours of delivery and include photos of the packaging and item. We will review and offer a suitable solution (replacement, refund, or partial refund).
9. Contact
- Email: contact@cofmor.shop
- Phone: +49 8733431122
- Address: Kurfürstendamm 45, 10719 Berlin, Germany